Support & Contact

How can we help?

Email support directly from the developer. No queues, no chatbots. Replies usually within 24 hours.

Email

[email protected]

Response time

Usually within 24 hours on working days.

Languages

German and English.

Support request

Please fill in the fields as completely as possible, app and OS version are essential for bug tracking. Screenshots, crash logs or audio samples can be attached to your reply mail.

Contact
Software
System
Description

The request is sent directly to [email protected]. You will get an automatic confirmation. Attachments (screenshots, logs, audio) can follow in your reply mail.

Frequently asked

Where do I find my licence?

Licence keys arrive by email right after purchase from Paddle (for plugin purchases) or are stored in your Apple App Store account (for Mac and iPad apps). Lost the mail? <a href="/manage-license" style="color:var(--ac);text-decoration:underline">Manage your licence in the self-service portal</a>, resend the activation mail or view activated devices.

How many computers can I use the software on?

Plugin and standalone licences cover 2 computers. App Store apps follow the usual Apple terms (Family Sharing supported).

Updates and versions?

All minor updates within the major version are free. Major updates are offered at a discounted upgrade price.

Is my audio uploaded to the cloud?

No, every pegelWERK tool processes audio locally on your device. No upload, no tracking, no account required.